ContactUs
For any problems please contact our customer support center Monday to Friday 9:00 to 17:00 at nbirewards@winwin.ie .
Answers to most common questions can be found in the FAQ's section.
For any problems please contact our customer support center Monday to Friday 9:00 to 17:00 at nbirewards@winwin.ie .
Answers to most common questions can be found in the FAQ's section.
Anyone living in an area where the NBI fibre network is available and who places an order for a broadband service with a provider on the NBI network before the campaign closing date.
No. You can either switch provider or stay with your current provider, as long as they offer services on the NBI network.
This allows time for your connection to be fully completed and confirmed before rewards are issued.
You can choose one of the following:
You will receive a link by email from WIN|WIN after your connection has been active for 14 days.
Yes, as long as you connected within the campaign dates and your home is on the NBI network.
Check your spam folder first. If you still cannot find it, you can contact the support team at nbirewards@winwin.ie.
No, only one reward can be selected per connection.
Yes. You must place your broadband order before the campaign closing date advertised on the leaflet or website.
WIN|WIN is NBI’s trusted rewards partner who securely manages reward validation and delivery once your connection is confirmed.
For any problems please contact WIN|WIN customer support centre Monday to Friday 9:00 to 17:00 at nbirewards@winwin.ie.
The https://rewards.nbi.ie website (the “Website”) is operated by Scream Ltd t/a WIN|WIN, (“WIN|WIN”, “we”, “our” and “us”) of Unit 3, Argyle Square, Morehampton Road, Dublin 4, D04 DC64, Ireland. WIN|WIN respects your right to data protection and privacy.
This Privacy Policy (“Notice”, “Policy”) sets out the basis on which we use, process, store or disclose any personal information about you (“Personal Data”) as detailed below, that we collect from you or that you provide to us through the Website. The Personal Data provided by you will be held by WIN|WIN as a processor on behalf of NBI.
This Notice, together with our Website Terms of Service (the “Terms of Service”) and our Cookie Policy, applies to your use of the Website. We are not responsible for the content or privacy practices of other websites.
We process your Personal Data on behalf of NBI, for the purpose of providing you with access to the Website. We may also process your Personal Data for the purposes of responding to your queries (where we will collect only the data you will directly share with us in order to respond to these queries – data such as your name, e-mail address, etc.), sending you reports or marketing communications.
We will process the following Personal Data about you when you visit the Website:
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Personal Data Type |
Details |
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Usage and Device Data |
When you visit the Website or avail of services related to the Website, we will process your Personal Data relating to:
Most of this Personal Data is processed using cookies on the Website. Please see our Cookie Policy for more information about how the Website uses different types of cookies. |
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Contact and Query Data |
You may choose to give us your Personal Data, such as your name, e-mail address, title, company/employer details and other details relating to you when you interact with us by submitting queries to us (e.g. through using our Website forms or chatbot) |
The reasons why (“Legal Basis”) and how (“Purposes”) WIN|WIN processes your Personal Data on the Website are explained table:
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Legal Basis |
Purposes |
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Contractual Necessity |
It is necessary to process your Personal Data to enter into and perform our contract with you, in particular:
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Consent |
Where we process your Personal Data by using cookies on our Website, which are not necessary for the Website to operate, we require your consent to do so. Please see our Cookie Policy for more information. |
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Legitimate Interests |
It is necessary to process your Personal Data for the purpose of pursuing our legitimate business interests. The specific purposes of our pursuing our legitimate business interests are detailed below: Queries or Requests: We will process your Personal Data to assess and respond to your Website interactions with us. For example, when you:
Marketing: We will process your Personal Data for marketing purposes:
Events: We will process your Personal Data to invite you to events and where we ask for your feedback after an event. Website Improvements & Functionality: We will process your Personal Data:
Important: when we process your Personal Data based on our legitimate interests, we make sure to consider and balance any potential impact on you and your Personal Data protection rights. We will not use your Personal Data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted by law). You have certain rights when we process your Personal Data on this basis, such as the right to object, right to be restriction, right to access, right to erasure. For more information on exercising this right please see section 8 of this Notice (Your Data Protection Rights). |
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Compliance with Legal Obligations |
We may process your Personal Data where it is necessary to comply with legal obligations to which we are subject under European Union and/or European Union Member State laws, including but not limited to safeguarding and complying with law enforcement requests. |
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Legal Claims |
We may process your Personal Data where it is necessary for WIN|WIN to establish, investigate, exercise or defend a legal claim to which you are a party of. |
Depending on our reasons for processing your Personal Data, we will share it with all or some of the following recipients (“Recipients”):
The Website contains links to other websites and resources (“Linked Website(s)”) provided by third parties for your information and convenience only. WIN|WIN is not responsible for the privacy/data protection notices or practices of any Linked Website and does not accept liability in connection with any Linked Website.
This Notice only governs the Personal Data processed by WIN|WIN on the Website and not Linked Websites. When accessing Linked Websites, you should read the privacy/data protection notice published on the relevant Linked Website. We have no control over the contents of Linked Websites and accept no responsibility for them or for any loss or damage that may arise from your use of Linked Websites.
As mentioned, we will not collect your Personal Data, unless you directly share it with us by contacting us. In most cases we only act as a processor on behalf of NBI.
Generally, your Personal Data will not be retained for long periods of time and, in most instances, it will be kept in line with the retention periods set out below:
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Personal Data Type |
Retention Period |
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Usage and Device Data |
The length of your session on the Website. |
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Contact and Query Data |
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You have a number of rights in relation to your Personal Data, which are set out below. In particular, these rights include the right to object of processing of your Personal Data where that processing is carried out for our legitimate interests. Note that these rights are not absolute. You can exercise these rights by e-mailing datarequests@winwin.ie. We will aim to respond to your request within one-month of receiving it. We may have to extend the timeline of our response by 2 further months if necessary but we will contact you if this need arises. Please also note that we may need to verify your identity when you exercise your data protection rights.
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Your Rights |
Details |
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Right to Information |
You have a right to be provided with clear, transparent and easily understandable information about how we process your Personal Data. We give effect to this right by making this Notice available to you on the Website. |
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Right to Object |
You have a right to object to our processing of your Personal Data where we rely on our legitimate business interests to process such data. You can request that we stop processing your Personal Data, and we will do so, unless we can demonstrate compelling legitimate grounds to continue processing your Personal Data or if we need your Personal Data in connection with any legal claims. |
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Right to Withdraw Consent (Cookies) |
You have a right to withdraw your consent to our processing of your Personal Data at any time. You can withdraw your consent by updating your cookies preferences and/or unsubscribing using the “unsubscribe” link in any e-mails we send you. |
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Right of Access |
You have the right to access the Personal Data we process about you. If you exercise this right, you will receive confirmation about whether we process your Personal Data and, if so, a copy of your Personal Data we currently have records of. |
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Right to Rectification |
You have the right to correct the Personal Data we process about you if the Personal Data we hold about you is accurate or incomplete. |
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Right to Erasure |
You have a right to request, in certain circumstances, the deletion of your Personal Data - for example if you exercise the right to object and we do not have an overriding reason to continue processing your Personal Data or if we no longer need to process your Personal Data. |
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Right to Restriction |
You have the right, in certain circumstances, to restrict our processing of your Personal Data – for example, if you contest the accuracy of the Personal Data we hold about you or you object to us processing your Personal Data. |
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Right to Lodge a Complaint |
You have the right to lodge a complaint with the Data Protection Commission (“DPC”) about our processing of your Personal Data. To do so, use the DPC’s “Raise a Concern” form . We encourage you to contact us before raising a concern with the DPC to see if we can resolve any concerns you have about our processing of your Personal Data. |
If you have any questions, comments or concerns about the way your Personal Data are being used or processed by WIN|WIN, please submit your question, comment or concern by e-mailing: datarequests@winwin.ie
This Notice will be regularly reviewed and may be amended and updated as necessary. Any updates to this Notice will be posted to this section of the Website.
This is the cookie policy for rewards.nbi.ie. It applies to information collected and used by Scream LTD T/A WIN WIN. When we refer to “Scream LTD T/A WIN WIN”, “we”, “us”, and “our”, we mean any of those Scream LTD T/A WIN WIN entities, as appropriate. This information is collected through instruments known as cookies and various other technologies, collectively referred to in this Cookie Policy as “cookies”.
Please review this Cookie Policy and our Privacy Notice here: rewards.nbi.ie/privacy-notice carefully
Who should I contact with a question or a complaint?
Cookies are small text files transferred and stored by your web browser to your computer or mobile device when you visit or use a website. Cookies allow websites to recognise your device and store some information about your preferences or past actions.
Cookies can be considered as ‘first party’ or ‘third party’ cookies depending on the domain that places them. First party cookies are cookies set by a website visited by the user. Third party cookies are set by a domain other than that of the website visited by the user, so if a user visits a website and a third-party organisation sets a cookie through that website, this would be a third-party cookie.
Cookies can also be considered as ‘persistent’ or ‘session’ cookies depending on their duration. Persistent cookies remain on a user's device for the time specified in those cookies. They are activated every time that user visits the website that created the cookies, until the cookies expire or are disabled by the user. Session cookies allow the actions of a user to be linked during a single browsing session. A session starts when a user opens a browser window and ends when the browser window is closed, following which all session cookies are deleted.
We use cookies and other similar technologies to collect information about your browsing activity and about the device you have used to access our website (including the make, model and operating system, IP address, browser type and mobile device identifiers) so we can provide essential features and functionality on our website:
The cookies used on our websites can be broken down into four categories:
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
You can set your browser to block or alert you about these cookies, but then some parts of the site will not work.
Performance
These cookies allow us to count visits and traffic sources so we can measure and improve site performance. They help us to know which pages are the most and least popular and see how visitors move around the site.
If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
Functional
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies some or all of these services may not function properly.
Targeting Advertising
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.
These cookies are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Targeted advertising or remarketing is a type of targeted advertising that displays our adverts on third party websites across the internet to users who have previously visited this website. Remarketing involves collecting cookies to inform, optimise and serve adverts based on someone’s past visits to this website. To opt out of this type of advertising you can use this free Google tool. https://tools.google.com/dlpage/gaoptout/
If you would like to contact us in relation to your rights or if you are unhappy with how we’ve handled your information, you may contact us by sending a letter:
Republic of Ireland
Data Protection Officer Scream LTD T/A WIN WINor sending an email to datarequests@Scream LTD T/A WIN WIN.com
This Cookie Policy was last updated on 09/02/2026.
This Cookie Policy may be updated when necessary. We will post the updated terms on our website.